Civitfun - Online check-in/out software
Civitfun Hospitality is the hotel software that boosts hospitality companies to lead the digital transformation in the industry.
At Civitfun Hospitality we understand the needs of hoteliers. That is why we have designed a fully integrated and contactless solution with all the tools you need to join the hotel digital revolution.
From check-in to check-out, streamline your operational processes, reduce waiting times at the front desk and improve your guests' experience.
Hotel chains, medium and small hotels, hotels without reception, apartments… Automate efficiently every step of the guest, no matter the type of accommodation.
Our software is efficient, user-friendly and two-way integrated with SIHOT.
Products:
- Contactless check-in: Automate your front desk and offer your guests a more satisfying experience with our contactless check-in. More independence for them, more efficiency for your reception.
- T-Paperless: Increase your number of online check-ins and streamline workflows with Terminal Paperless, an app that will allow you to offer a space for your guests to check-in from a tablet device when they arrive at the hotel.
- Payment protection: Give the option to make payments for bookings and tourist taxes during the online check-in process and reduce fraud and chargebacks by 90%.
- Cross-selling: Give your guests the possibility to add extra services to complete their experience in your hotel and/or at the destination (products, spa access, activities and excursions, etc.).
- Upselling: Increase the average ticket of your bookings by offering offers to improve the initial booking (superior room, upgrade the meal plan, etc.).
- Door opening: Give your guests full autonomy and allow them to receive their room key on their device after online check-in, thanks to Civitfun's technology and integration with door opening software.
- Guestlink: Automate all communications with your guests to improve their satisfaction: from notifications to check-in/out online, to messages to rate the service or experience, as well as emails for cross-selling and upselling offers.
- Guest Registration: Automatically send entry forms or required documentation to the authorities and comply with local guest registration laws at your hotel or vacation rental.
- Contactless check-out: Digitize your hotel check-out, reduce departure time and avoid queues at the front desk.
- Online check-out allows guests to give notice to leave the room, pay the booking and tourist taxes, so this process is quicker without waiting at the front desk.
Features:
- Room selection: Guests are able to choose their room during online check-in.
- Document Scanner: Guests can save time by scanning their ID or passport to automatically fill their data in.
- Identity Verification: Confirm that the documentation provided by the guest during the online check-in process corresponds to the same person.
- Surveys: Create a survey that will allow you to get any additional data you need from guests prior to their arrival during the online check-in process.
- Digital Signature: Let guests sign their hotel contract online in a fast and secure way.
Advantages:
- Improve your daily operations and streamline routine processes
- Reduce waiting times at reception
- Boost guest satisfaction
- Improve productivity and work environment
- Lower fraud and chargebacks
- Cut down on paper usage and paper-related costs
How does our contactless check-in work from your guest's perspective
- Receive the link to check-in online. The guest receives the link to start the online check-in process via e-mail.
- Complete the form. Thanks to the document scanner, the data is auto-completed to be reviewed and delivered instantly to the hotel's PMS.
- 100% digital signature. The guest reads and signs the contract completely online.
- Select their room (optional). The traveler can choose their room if the hotelier has configured this option.
- Customize or upgrade experience (optional). The guest can upgrade his booking by choosing a superior room or adding extra services if the hotelier has previously configured this option.
- Pay for the booking and tourist taxes. Optionally, the guest can pay any pending charges related to their reservation or tourist taxes without having to go to the front desk.
All the pieces you need to build the perfect guest journey
Complete your online check-in process with our T- Paperless product to give your guests more flexibility when they arrive at the hotel, protect your bookings against defaults and chargebacks, offer cross-sell and upsell opportunities to increase RevPAR and improve your guests' experience… The choice is yours!